Get Wet Outdoors endeavors to ensure you are completely satisfied. However, in the event that you’re not happy with your purchase follow our policy below:
Get Wet Outdoors will refund an order up to the original price of the items, or replace faulty items in accordance with the following processes for all online purchases.
You must notify us of the fault or reason for return within 30 days of receiving the items
Do not return the items unless you have first contacted us and have been instructed by Get Wet Outdoors Staff member.
They are returned in original condition and packaging with all tags attached. Items cannot be used, worn, washed or altered in any way. Failure to comply with these requirements will cause your refund to be rejected and returned to you at your cost.
Returns must be carefully packed and sent using a regular shipping service with tracking. We will not be responsible for loss or damage to returned goods. Alternatively, returns can be brought into the store at 83 Argyle Street, Traralgon Victoria 3844.
Your return must include a note stating your reason for return as well as the name on the original order and contact details.
If you have received an item or items damaged in the post we may require the item to be sent back. Clear images can also be useful for us to process your return seamlessly. If there is clear signs of post damage please share the information.
We encourage contacting us in this unlikely event.
All products listed have a minimum of 12 month warranty. If you have an item you believe is within its warranty duration It will most likely need to be sent back to us. This cost is the customers responsibly but we do provide free return freight after repair or replacement.
Warranty does not cover general wear and tear.
We encourage contacting us first before returning the item and may ask for clear images to help with a warranty being processed.