Refund policy

Get Wet Outdoors endeavors to ensure you are completely satisfied. However, in the event that you’re not happy with your purchase follow our policy below:

Get Wet Outdoors will refund an order up to the original price of the items, or replace faulty items in accordance with the following processes for all online purchases.

You must notify us of the fault or reason for return within 30 days of receiving the items

Do not return the items unless you have first contacted us and have been instructed by Get Wet Outdoors Staff member.

They are returned in original condition and packaging with all tags attached. Items cannot be used, worn, washed or altered in any way. Failure to comply with these requirements will cause your refund to be rejected and returned to you at your cost. 

Returns must be carefully packed and sent using a regular shipping service with tracking. We will not be responsible for loss or damage to returned goods. Alternatively, returns can be brought into the store at 83 Argyle Street, Traralgon Victoria 3844.

Your return must include a note stating your reason for return as well as the name on the original order and contact details. 

The refund will be processed as soon as the items have been returned and inspected by Get Wet Outdoors.

Once it’s approved the refund will be credited to your original method of payment within 7 days of us receiving the item. We will not refund items damaged due to typical wear and tear. Only damage and fault due to manufacturing.